REFUND AND RETURN POLICIES

Quality and durability are core values of Rolley and our specially formulated material was designed to provide superior performance and an exceptional experience. 

A Rolley is made to last and every purchase comes with our lifetime guarantee. We believe that products should be designed for both people and planet so in addition to extreme durability, our mats contain recycled materials and come with a 'take back' policy so they never end up in landfill.

TAKE BACK POLICY

Should you no longer want your Rolley, for whatever reason, we simply ask that you don't let it become landfill. No payment is involved, but we will find a way to give it another life. Just get in touch and we'll help you send it back. 

REFUNDS, REPLACEMENTS & RETURNS

We are confident you will love your Rolley and we carry out quality inspections on all mats prior to shipping but just in case things don't work out here's what we will do:

  1. If you change your mind by the time your Rolley arrives just send it back to us without removing the packaging and we will refund the original purchase price, less the shipping cost, within 14 days of receipt. You simply pay for the return courier cost.
  2. If you ordered the wrong size by mistake just send it back and we will send you the mat size you wanted and refund any price difference within 14 days of receipt. You pay for the return courier cost.
  3. If we send you the wrong size by mistake just send it back and we will send you the correct size. We pay for the return courier cost.
  4. If your mat arrives so damaged from transit it looks unusable, then just take a photo without unpacking it and email it to us within 3 days of it arriving and we will investigate. If deemed a valid claim we will pay for the return courier and send you a new one.
  5. If you discover a major defect in your mat after you have unpacked, that deems it no longer fit for purpose, then take a photo and email it to us within 3 days and we will review and, if valid, pay for the return courier and send you a new one.

All refund/return requests must be made by email within 3 days of receipt and damage claims must be supported by time stamped photos.

Notes on defects:

  • The foaming process for a Rolley is a bit like making a cake so some minor cosmetic flaws may occur from time to time like tiny bubbles, pin holes, splits or craters. These will rarely diminish performance. 
  • A major defect could be something like a deep cut/split along an edge or a mjaor surface hole that we overlooked during our quality check.
  • There can be a faint scent with a fresh Rolley, a bit like a new pair of running shoes. This is not toxic but if you are sensitive we suggest you leave your mat in a ventilated place for a few days until the scent fades. Outdoors is fine (Rolley is water proof) but the material will soften with heat/sun so store it flat or leaning in a way that won't put it at risk of warping.